AIRLINE · MISSED CONNECTION
TUI AirwaysMissed connection compensation — are you owed money?
On a single booking, what matters is how late you reached your final destination — not how late the first leg was.
In May 2026, 0.7% of TUI Airways departures from UK airports arrived 3 or more hours late — the UK261 compensation threshold — and 0.1% were cancelled, per official CAA data. That ranks TUI Airways 13th of 24 tracked airlines for fewest compensation-relevant disruptions. See the full league table →
UK / EU airline · full rights
UK261 applies to every TUI Airways flight to or from the UK. If you were delayed 3+ hours or cancelled and the airline was at fault, you can claim.
When TUI Airways has to pay
UK261 · ARTICLE 2(H) · ARTICLE 7(1) · ARTICLE 5(3)- ARTICLE 2(H)
Your “final destination” is the destination on your ticket, or — for directly connecting flights — the destination of the last flight. The connection airport is not your final destination.
- ARTICLE 7(1)
Compensation is assessed on the last destination at which the disruption delayed your arrival. A 40-minute delay that costs you a connection and lands you 6 hours late is judged on the 6 hours.
- ARTICLE 2(H)
This rests on your legs being “directly connecting flights”. In practice that means one booking — two separately bought tickets are two contracts, and a missed self-transfer between them is generally not protected. The Regulation does not spell out the single-ticket point in those words; it follows from the definition.
- ARTICLE 5(3)
The extraordinary-circumstances defence still applies. If the first leg was delayed by something outside the airline’s control, no fixed compensation is due.
What you are owed besides the cash
- ARTICLE 8
Re-routing to your final destination at the earliest opportunity — the airline that caused the missed connection must get you there.
- ARTICLE 9
Food, drink and communications during the wait, and accommodation if you are stuck overnight.
Rules quoted from Regulation (EC) No 261/2004 as retained in UK law. Article links go to the text on legislation.gov.uk so you can read them yourself. This is information, not legal advice — the airline decides on the facts of your specific flight.
TUI Airways · performance
CAA DATA · MAY 2026- 3+ hours late
- 0.7%The compensation threshold — these flights may be owed.
- Cancelled
- 0.1%of scheduled flights
- Average delay
- 20minacross all flights
- Routes flown
- 332in May 2026 CAA data · 5 with delay stats here
Delay statistics derived from UK Civil Aviation Authority (CAA) punctuality data. UK CAA flight punctuality statistics · May 2026. Not affiliated with or endorsed by the CAA. How we calculate these figures →
TUI Airways · month by month
5 MONTHS OF CAA DATA · UK DEPARTURES| Month | Flights | 3h+ late | Cancelled | Avg delay |
|---|---|---|---|---|
| January 2026 | 1,338 | 1.0% | 0.1% | 22 min |
| February 2026 | 1,275 | 0.3% | 0.1% | 14 min |
| March 2026 | 1,534 | 0.1% | 0.1% | 13 min |
| April 2026 | 1,615 | 0.2% | 0.1% | 10 min |
| May 2026(latest) | 3,311 | 0.7% | 0.1% | 20 min |
Aggregated across every route TUI Airways flew from UK reporting airports that month — see how these figures are calculated.
How to claim from TUI Airways
Gather your details
Flight number, date, and scheduled vs actual arrival times. You don't need these to check with Owedly — only to claim from TUI Airways.
Submit to TUI Airways
Send a written claim citing UK261, stating the delay length and that you’re seeking the fixed compensation for your distance band.
Escalate if needed
No adequate response within 8 weeks? Take it to the airline’s ADR scheme or the Civil Aviation Authority.
How much UK261 pays
| Band | Distance | Compensation |
|---|---|---|
| A | Under 1,500 kme.g. London–Paris, Manchester–Dublin | £220 |
| B | 1,500–3,500 kme.g. London–Athens, Edinburgh–Lisbon | £350 |
| C | Over 3,500 kme.g. London–New York · £260 if 3–4h late, £520 if 4h+ | £260–£520 |
The amount depends only on distance — not your ticket price or the airline. TUI Airways’s average delay is 20 minutes, but averages hide the flights that cross the 3-hour line.
The distance band is measured across the whole journey to your final destination, not just the leg that went wrong.
Check your TUI Airways missed connection
Check · TUI Airways missed connection
6 FIELDSIt depends
It depends — you may be owed ~£350 if it was the airline’s fault
- Your flight is covered by UK261 and the delay is long enough to qualify — but whether you’re actually owed money depends on the cause.
- If the delay was the airline’s fault (for example a technical or crew problem), you could be owed around £350. If it was caused by extraordinary circumstances like extreme weather or an air-traffic-control strike, no compensation would be due.
- Ask the airline for the specific reason in writing, then check your claim.
You usually have up to 6 years to claim in England, Wales & Northern Ireland (5 years in Scotland). This is for information — it does not affect the estimate above.
Partner hand-off (AirHelp). Claim services typically charge a success fee — you can also claim directly with the airline for free.
ESTIMATE ONLY · NOT LEGAL ADVICE · OFFICIAL CAA GUIDANCE
Think you’re owed for a TUI Airways flight?
Run the six-question check and, if you’re eligible, hand off to a claims partner.
Partner hand-off (AirHelp). Claim services typically charge a success fee — you can also claim directly with the airline for free.
TUI Airways routes with delay stats
All routes →SHOWING 5 OF THE 332 ROUTES TUI AIRWAYS FLEW IN MAY 2026 CAA DATA
- BHX → PMIBirmingham → Palma de Mallorca3h+ 0.6%CNCL 0%up to £220
- BRS → PMIBristol → Palma de Mallorca3h+ 0.9%CNCL 0%up to £220
- LGW → AYTLondon Gatwick → Antalya3h+ 0%CNCL 0%up to £350
- LGW → PMILondon Gatwick → Palma de Mallorca3h+ 0.4%CNCL 0%up to £220
- MAN → PMIManchester → Palma de Mallorca3h+ 0.8%CNCL 0%up to £350
TUI Airways — your questions
Can I claim compensation for a TUI Airways missed connection?
On a single booking, what matters is how late you reached your final destination — not how late the first leg was. TUI Airways is a UK or EU/EEA carrier, so UK261 covers its flights both to and from the UK.
Which arrival time actually counts?
Your “final destination” is the destination on your ticket, or — for directly connecting flights — the destination of the last flight. The connection airport is not your final destination. (Article 2(h) of Regulation (EC) No 261/2004 as retained in UK law.)
Is the delay measured at the connection or the destination?
Compensation is assessed on the last destination at which the disruption delayed your arrival. A 40-minute delay that costs you a connection and lands you 6 hours late is judged on the 6 hours. (Article 7(1) of Regulation (EC) No 261/2004 as retained in UK law.)
Which arrival time actually counts?
This rests on your legs being “directly connecting flights”. In practice that means one booking — two separately bought tickets are two contracts, and a missed self-transfer between them is generally not protected. The Regulation does not spell out the single-ticket point in those words; it follows from the definition. (Article 2(h) of Regulation (EC) No 261/2004 as retained in UK law.)
How much is TUI Airways missed connection compensation worth?
The amount is fixed by distance, not by ticket price or airline: £220 for flights of 1,500 km or less, £350 for 1,500–3,500 km, and £520 for flights over 3,500 km. It is paid per passenger.
Other airlines
Delay statistics derived from UK Civil Aviation Authority (CAA) punctuality data. UK CAA flight punctuality statistics · May 2026. Not affiliated with or endorsed by the CAA. How we calculate these figures →
UK261 amounts & eligibility rules last verified 8 July 2026 against gov.uk and CAA guidance by Mohammed Arafat Khot · about this site